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Latest COVID-19 Update from Crescent Community Health Center

Crescent Community Health Center (Crescent) is working with local and national public health organizations to ensure we are providing the safest healthcare services and environment for our staff and patients. Please keep in mind the following operational changes and updates to our policies amid the spread of COVID-19 in our community. 

  • Crescent is NOT testing for COVID-19 at this time. 
  • Do NOT walk-in, you MUST call first (563.690.2863) before coming to Crescent for any appointment. 
  • This is an evolving time and every day brings new information. After discussion with our administrative team, and given that there is now community spread within the state of Iowa, we have decided to postpone routine preventative care visits for the next two months. We are aggressively pursuing measures including video and telephone visits (also knowns as Telehealth) to ensure uninterrupted care for our patients with chronic diseases, which is in line with ensuring that these high-risk individuals minimize exposure to outside contacts as much as possible. We are also implementing in-house video visits to minimize exposures of our staff to patients who may not have symptoms but still carry the virus. If you had an existing appointment, Crescent will be contacting you to re-schedule or schedule a Telehealth appointment if possible. All patients that do enter the clinic will be screened (NOT TESTED) prior to entering.
  • Not all appointments will be eligible for Telehealth, which is why it is important you call us first (563.690.2863) to see if you are eligible. 
  • What is Telehealth?
    • Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely and manage your health care. These may be technologies you use from home or that your doctor uses to improve or support health care services. The goal of Telehealth in this situation is to provide the safest environment for our patients and staff. Keeping patients at home as much as possible will be a key factor in preventing the spread of COVID-19 in our community. 
  • What about my prescriptions?
    • Our staff will be working with patients to ensure medications are refilled and other needs are being met by calling ahead of appointments. 
  • What is the testing criteria for COVID-19? 
    • These criteria are subject to change, we will keep you updated as we receive information from our local and national resources.
      • All hospitalized patients (of any age) with fever and respiratory illness.
      • Older adults (>60) with fever and respiratory symptoms (cough, difficulty breathing) and chronic medical conditions (i.e. diabetes, heart disease, immunosuppressive medications, chronic lung disease or chronic kidney disease).
      • Persons of any age with fever or respiratory illness who live in a congregate setting (i.e. long-term care facilities, dormitories, residential facilities, correctional facilities, treatment facilities). 
      • Healthcare workers, essential services personnel, first responders and critical infrastructure workers with fever or respiratory illness (i.e. healthcare workers, fire and EMS, law enforcement, residential facility staff).

If you have questions about our current procedures, an existing appointment or scheduling an appointment please contact us at 563.690.2863. We appreciate your understanding of our operational changes as we continue to provide care while working to prevent the spread of COVID-19.