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COVID-19 Community Resources

Crescent Community Health Center is working with several governmental agencies to ensure our patients have correct information from trusted sources and the community resources they need. Below are COVID-19 updates and helpful links:

About Coronavirus (COVID-19)
The virus causing COVID-19 is a new coronavirus that has not been previously identified, and causes a respiratory illness ranging from a mild cold-like illness to severe respiratory disease. Similar to influenza, the people who are most likely to have severe disease and complications from COVID-19 are believed to be the very old, very young and those with other chronic or underlying medical conditions. No vaccine or treatment is currently available for COVID-19, so prevention is very important. The
Centers for Disease Control and Prevention (CDC) page has a  summary of the virus, including symptoms, risk assessment, and preventative measures.   

The Jule
The Jule has suspended fares until further notice. Hours of service have been modified during this time and can be found
here. Routes and schedules are also subject to change with updates found here. Riders may be asked to practice other precautionary measures to keep themselves and drivers safe.

Iowa Legal Aid
As we deal with the fallout from the global coronavirus outbreak, many people will experience legal issues related to not only health care, but a wide variety of other civil legal problems including housing, student loan payments, car payments, employment issues, mortgage payments and small business concerns. Iowa Legal Aid has put together and is updating a page that will serve as a valuable resource with issues you should consider and legal information that we hope will be helpful to you. Visit their website here

Unemployment Answers
Iowa Workforce Development is keeping their resource page up to date with unemployment information for both employees/individuals and employers. Please visit their website here for answers (in both English and Spanish) to your unemployment related questions.

City of Dubuque Utility Billing
To reduce potential spread of COVID-19, the City of Dubuque has suspended all face to face and in-person payment transactions until further notice. 

Payment options during this period include:

  • ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.
  • Payments may be made online at Payments can also be made by phone 24/7 by calling 563.589.4144 and then selecting option #1 for phone payments. E-check payments will have no fee. Credit cards will have an applicable transaction fee.
  • Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001.
  • At drop boxes located outside City Hall at the 13th Street entrance (please do not put cash in the drop box).
  • Cash payments will not be accepted.

The City of Dubuque has suspended water shut-offs temporarily. In addition, late fees on past due utility bills are temporarily suspended starting March 20, 2020. Customers seeking assistance with applying or discontinuing service, signing up for financial assistance, or other questions may call the City’s Utility Billing Department at 563.589.4144 between 8 a.m. and 5 p.m., Monday through Friday.

Insurance Enrollment
Crescent offers FREE insurance enrollment services for current Crescent patients and the community. We have dedicated staff available to look at the best healthcare coverage for you and enrollment eligibility. Please call 563.690.2884 to get assistance and learn more about submitting applications electronically.

Short-Term Assistance Program for Rent, Mortgage, and Utilities
The City of Dubuque is offering financial assistance to qualified Dubuque renters and homeowners whose income has been reduced due to the COVID-19 pandemic.

Applications are being accepted for the City of Dubuque’s Short-Term Assistance Program for Rent, Mortgage and Utilities from Dubuque residents who live in a rental property or own a home and whose income has been reduced 50% or more due to COVID-19. This program is funded by a federal grant and does include income and property eligibility requirements. This is a grant program so residents who qualify and receive the assistance will not have to pay back any funds they receive. This is a short-term assistance program and can assist with a portion of approved households’ rent or mortgage for up to $1,000 for three months. The program may also be able to assist with qualifying utility assistance.

Pre-application in English

Pre-application in Spanish

Pre-application in Marshallese